CUSTOMER CARE
Customer service is our number one priority at elle mio, we want to ensure you have a great experience with us. If you're having any issues with fit, we would be glad to help you out.
We take pride in our bra fittings and strive to find the right size for you!
❤︎
RETURNS
Items purchased online are eligible for a refund within 20 days of purchase. Tags must be attached & must be in original condition with no signs of wear. Shipping fees are non refundable. This is our online return policy only.
If an item looks worn, soiled or used, Elle Mio can refuse a return or exchange. No exceptions.
Please note, due to health regulations, all panties, shapewear, swimwear and delicate wash solutions are FINAL SALE.
ALL ITEMS DISCOUNTED 30% OR GREATER ARE FINAL SALE.
FAQ
HOW DO I TRACK MY ORDER?
You will receive a tracking number when your order has shipped.
Your order can be tracked on www.CanadaPost.ca.
Or www.UPS.com for international orders.
HOW CAN I CONTACT YOUR COURIERS?
Please check courier websites for contact information regarding your package once it has shipped.
WHAT ARE YOUR DELIVERY OPTIONS?
We offer both Regular-parcel, and Express-Post service through Canada Post. Orders shipped Express-Post take 3–5 business days on average to most parts of Canada.
HOW LONG WILL MY ORDER TAKE TO SHIP?
Please allow 1–2 business days to prepare and ship your order. You will receive a tracking number when your order is on its way.
DO YOU PROVIDE INTERNATIONAL DELIVERY?
Yes, we deliver Internationally through UPS. If you live outside of Canada and wish to place an order, please contact us for the best shipping rates.
HOW DO I RETURN AN ITEM?
Please return item(s) to:
Elle Mio Bra Boutique
735 Main St. Suite 102
Moncton, NB E1C 1E5
Customer is responsible for shipping fees to return any items that are eligible for a refund.
